Terms & Conditions
Last updated: December 20, 2024
Welcome to ThatTrip! These Terms & Conditions govern your use of our website, services, and travel products. By accessing or booking any trip through ThatTrip, you agree to these Terms in full. If you do not agree, please do not use our website or services.
1. About ThatTrip
ThatTrip is a travel service provider offering customized holiday packages, hotel bookings, tours, visa assistance, and related travel experiences.
All travel bookings made through ThatTrip are subject to the specific terms of the airline, hotel, tour operator, or other suppliers involved.
2. Use of Our Website
- You must be 18 years or older to make bookings through ThatTrip.
- You agree to provide accurate, complete, and current information while using our website or services.
- You are responsible for maintaining the confidentiality of your booking details and personal information.
- You agree not to misuse the website for fraudulent, speculative, or false bookings.
3. Booking Policy
When you confirm a booking through ThatTrip:
- You enter into a binding agreement with the respective service provider (airline, hotel, etc.).
- All bookings are subject to availability and final confirmation.
- Prices may vary based on exchange rates, supplier revisions, or government taxes.
- The booking confirmation will outline all inclusions, exclusions, and applicable terms.
4. Payments & Pricing
- All payments must be made in Indian Rupees (INR) or as specified by ThatTrip.
- Prices are subject to change until full payment is received.
- Some packages may require an advance deposit to secure your booking.
- Payments can be made via credit/debit cards, UPI, net banking, or authorized payment links.
- Any payment disputes should be raised immediately with our support team.
5. Cancellations & Refunds
- Cancellation policies vary depending on the airline, hotel, or tour operator.
- ThatTrip acts as an intermediary and follows the supplier's cancellation/refund terms.
- Refunds (if applicable) are processed within 7–15 working days after approval from suppliers.
- Certain bookings may be non-refundable or subject to cancellation fees.
- If a customer fails to show up or misses a service, no refund will be issued.
6. Travel Documents & Visa
- Passports, visas, and travel insurance are the responsibility of the traveler.
- ThatTrip may assist with visa documentation but does not guarantee visa approval.
- Travelers must ensure they have valid travel documents before departure.
- Any loss due to incorrect documentation will be borne by the traveler.
7. Changes to Itinerary or Services
- Occasionally, changes may occur due to weather, political conditions, or supplier decisions.
- ThatTrip reserves the right to make minor adjustments to itineraries for operational reasons.
- In the event of a major change, we will notify you as soon as possible and offer suitable alternatives where available.
8. Travel Insurance
- We strongly recommend that all travelers purchase comprehensive travel insurance before starting their journey.
- ThatTrip is not responsible for any loss, injury, damage, delay, or expense caused by unforeseen circumstances, accidents, or acts of nature.
9. Liability Disclaimer
- ThatTrip acts only as a facilitator for travel services provided by third parties.
- We are not liable for any loss, damage, delay, injury, or inconvenience caused by third-party suppliers or events beyond our control.
- Our maximum liability, if any, shall be limited to the total amount paid to ThatTrip for the specific service.
10. User Content & Reviews
If you share photos, reviews, or testimonials on our website or social media, you grant ThatTrip a non-exclusive right to use such content for marketing or promotional purposes, while respecting your privacy.
11. Privacy Policy
Your personal data is protected under our Privacy Policy, which explains how we collect, use, and safeguard your information.
12. Governing Law & Jurisdiction
These Terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.
13. Contact Us
For any queries, cancellations, or support, you can reach us at:
- Email: support@thattrip.in
- Phone: +91 9303243431
- Address: Sahyadri Parisar, Bhadbhada Road, Bharat Mata Chauraha, Bhopal, Madhya Pradesh 462003
ThatTrip Promise: We aim to make every trip hassle-free and unforgettable. By booking with us, you agree to travel responsibly and enjoy the journey — we'll take care of the rest.